Help
The same answers the support bot gives, written out in full. The numbers here are read from the platform's own settings, so they are the ones that actually apply.
What is PayVenia?
EveryonePayVenia is a marketplace that sits between three people.
A vendor lists a product and sets its price. An affiliate promotes that product with a tracking link and earns a commission on what they bring in. A buyer pays once, on a checkout page PayVenia hosts.
PayVenia handles the part in the middle: it takes the payment, splits it between the vendor, the affiliate and the platform on the spot, writes the invoice, and pays everyone out on a schedule. Nobody invoices anybody, and nobody chases a commission.
What does PayVenia cost?
EveryoneThere is no monthly fee and no listing fee. PayVenia earns only when you sell: 7.50% of the sale plus $1.00, taken per order.
Affiliate commission is separate and it is the vendor's choice — you set it per product, as a percentage and/or a flat amount. It comes out of the vendor's side, never out of the platform fee.
Paying out costs 0.25% on cross-border transfers, charged to whoever is being paid. A payout inside the same country is free.
So on a $100 sale with a 20% affiliate: the platform keeps $8.50, the affiliate earns $20.00, and the rest is the vendor's.
How do I add a product?
VendorsDashboard → Products → *New product*.
What you need: a name, a price, a category, and a description. What you can add: up to five images, a delivery link or file for digital products, a refund window, an affiliate commission, promo codes, and the checkout look.
When you save it, the product goes to In review — it is not on sale yet. An admin looks at it and either approves it, which puts it live, or sends it back with a note about what to change. You will see the status and any note on the product page.
Why is my product in review?
VendorsEvery new product and every change to a live one goes through review before it can be sold. It is how the marketplace keeps out things it cannot stand behind — and it protects the affiliates who would otherwise promote them.
Statuses you will see: Draft (yours, not submitted), In review (with an admin), Active (on sale), Rejected (with a note explaining what to fix — edit and resubmit), Inactive (you took it off sale — buyers who open its link are told it is not available; nothing is deleted).
If a product has been in review longer than you expected, write to support and it will be looked at.
When do I get paid?
VendorsPayouts run on the 7th, 14th, 21st and 28th of every month. If one of those falls on a weekend or a public holiday, it moves to the next business day.
A sale becomes payable 14 days after it is made, not on the day it lands. That is the window in which the buyer can still ask for their money back, and paying before it closes would mean reclaiming money you had already been given. Your dashboard shows that amount as Clearing, with the date the next of it ripens.
You are included in a run when your available balance is at least $50.00, your account is verified, and you have a payout method saved. Anything under the threshold simply waits for the next run.
Your very first payout is later: it opens 30 days after your first sale. After that you are on the ordinary schedule.
How often you are actually paid is your own setting — weekly, every two weeks, or monthly — under Dashboard → Payouts. Your next payout date is always shown there.
What is the reserve, and why is part of my money held?
VendorsA share of each sale — 20% — is set aside for 60 days before it becomes available to pay out. That is the reserve.
It exists because a buyer can ask for a refund or file a chargeback after you have been paid. The reserve means that money is already there when it happens, instead of being clawed back out of your next sale.
Nothing is taken. Reserved money matures on its own date and moves into your available balance without you doing anything. Your dashboard shows both numbers side by side, and an admin can release a reserve early for a seller with a clean history.
The reserve is not the same thing as Clearing. Clearing is the whole sale waiting out its 14-day refund window; the reserve is the 20% that keeps waiting afterwards, for the disputes that arrive months later.
How do refunds work?
EveryoneEach product carries its own refund window — 14 days by default, and the vendor can set it longer or shorter. It is shown on the checkout page and printed on the invoice.
A refund reverses the sale: the buyer gets their money, the affiliate's commission is reversed with it, and the amount comes off the vendor's balance — from the reserve first, where the reserve is what it is for.
The platform fee on a refunded order is not returned. The processing happened. Both the buyer and the vendor get an email when a refund goes through.
How do I become an affiliate?
AffiliatesSign up, then pick Affiliate on your dashboard. You can be a vendor and an affiliate at the same time with one account.
Browse the marketplace for products that accept affiliates. Some approve partners automatically, others want to look at your application first — the product page says which. Once you are in, you get a tracking link for that product.
You are paid the commission the vendor set, on the same payout schedule as everyone else, and it is subject to the same reserve.
How is an affiliate sale tracked?
AffiliatesYour link carries your code. When someone clicks it, PayVenia remembers you for 30 days — so if they buy a week later, straight from the vendor's own page, the sale is still yours.
Attribution is last click: if the buyer goes through another affiliate's link after yours, the sale goes to them. Every change of hands is written down, and admins can see the full history of who was credited and when on any order.
How do promo codes work?
VendorsDashboard → Promo codes. A code can take a percentage off or a fixed amount, apply to one product or all of yours, run between two dates, cap how many times it can be used, and require a minimum order.
The discount comes off before anything is split, so the platform fee and the affiliate commission are both calculated on what the buyer actually paid. The code and the discount are printed on the invoice.
Where is my invoice?
BuyersEvery completed sale sends two emails at once: a receipt with the invoice to the buyer, and a sale notice to the vendor. Both carry a permanent link to the invoice.
The invoice shows the invoice number and date, the seller (the vendor — PayVenia is the payment platform, not the seller), the buyer, the product with quantity and unit price, any discount, tax if any, the total paid, the payment method, the refund window and the support address.
It never shows the platform fee or the affiliate commission — that is between PayVenia and the seller, not the buyer's business.
What do I need to verify my account?
VendorsBefore your first payout you need to be verified: proof of identity, and for a company, proof of the business. Dashboard → Settings → Verification, and upload from there.
You can keep selling while verification is pending — sales are recorded and the balance builds up. It is only the payout that waits.
If the upload gives you trouble, support can put the documents on your account for you.
How do I set up where I get paid?
VendorsDashboard → Payouts → payout method. Bank transfer or PayPal, and you can change it whenever you like — the change takes effect from the next run, never mid-payout.
A payout inside your own country is free. A cross-border one costs 0.25% of the amount, taken from the transfer.
Who handles tax?
VendorsThe vendor is the seller of record. PayVenia processes the payment, writes the invoice and keeps the records, but the tax on the sale is the vendor's own responsibility, in the vendor's own country.
The note currently printed on every invoice: “No sales tax or VAT was collected on this order.”
Your transactions page exports a CSV of everything, which is what your accountant will ask for.
Can I connect my account to Claude or ChatGPT?
VendorsYes, and it costs you nothing here.
What it does: your assistant reads your own account and answers from it — your products, your sales and single orders, your discount codes, your refund rates, your balance and your next payout date. Ask it which product has the worst refund rate and it reads the real figure instead of guessing.
How: go to Dashboard → Settings → Connected apps, copy the address shown there, and add it in your assistant as a custom connector. You will be sent back here to sign in and approve before anything is shared. The step-by-step for both is at /connect.
Claude works on every plan, free included. ChatGPT needs developer mode, which is only on its Business, Enterprise and Edu plans — not on Free or Plus. If you are on Plus there is nothing to find; that is the plan, not a fault.
It can also write, if you let it. On the approval screen you choose whether it may create and edit your products and make discount codes. Say yes and you can tell it "create a product at $77, 50% affiliate commission, put it in for review" and it will. Say no and it only reads. A code it makes takes off at most 50% and has to end on a date or after a number of uses.
The picture depends on the app. In ChatGPT you can attach it to the chat and it goes on the product. In Claude, and anywhere else that cannot take an attachment, give it a web address of the image, or ask it for an upload link and pick the photo off your phone — your assistant will say which applies rather than leave you waiting. Before it can hand a product in for review it also has to ask you about everything still sitting on a default — the commission and the refund window above all.
Nothing it makes goes on sale by itself. A new product is a draft; a person at PayVenia approves it before it can take money. Change the price of something already selling and it goes back for review. Every change an app makes is listed under Connected apps.
What it can never do: move money, refund an order, change your payout details, touch a commission on a sale already made, or put a product on sale. Who your buyers are is off unless you tick "See who your buyers are" on the approval screen — without it, orders come without a name or email, and there is no customer list. Even with it, their phone and address are never sent.
Who pays: you do, on your own Claude or ChatGPT subscription — it is your assistant doing the asking. Remove the connection any time from the same page; it stops at once.
How do I reach a person?
EveryoneVendors and affiliates: log in and tap Talk to a person in this window, or go to Dashboard → Support. You chat live with the team, and every chat gets its own ticket number.
Buyers: use the contact page. You get a ticket number and a private link to follow the answer.
Support works 8:00 AM – 4:00 PM, Monday–Friday (Central European Summer Time). We are offline right now and back tomorrow at 8:00 AM; you can still open a ticket.
A ticket stays open until support closes it. Include your invoice number if it is about an order.
